Mobile Terms of Service

Mobile communications may be sent by or on behalf of:

AHTI INTERIORS INTERNATIONAL – FZCO
Dubai, United Arab Emirates

and, where relevant to Indonesian operations:

PT AQUAFORCE SANITAMA INDONESIA
Bali, Indonesia

References in these Terms to "Ahti Interiors", "Ahti", "we", "us" or "our" mean the applicable Ahti entity responsible for the communication.

Where available, Ahti may communicate with you by mobile message in connection with:

• Product enquiries
• Catalogue requests
• Quotations
• Projects
• Meetings and appointments
• Orders
• Deliveries
• Technical support
• After-sales support
• Warranty matters
• Events
• Showroom activity
• Product launches
• New collections
• Business development
• Marketing communications

The type and frequency of communications will depend on your relationship with Ahti and the purpose for which you provided your mobile number.

Where consent is required by applicable law, mobile marketing messages will only be sent after the appropriate consent has been obtained.

By expressly opting in to receive marketing messages from Ahti, you authorise Ahti to send marketing communications to the mobile number you provide.

Consent to receive marketing messages is not a condition of purchasing Ahti products or services.

Your consent applies only to the communication purposes for which it was obtained, unless another lawful basis applies.

Not every mobile communication from Ahti is a marketing message.

If you have an existing enquiry, project, order or other business relationship with us, we may send service-related communications where permitted by applicable law. These may include:

• Responses to your enquiries
• Quotation updates
• Appointment confirmations
• Order information
• Delivery coordination
• Installation or technical communications
• Account-related messages
• Customer-service communications
• Warranty updates
• Other messages necessary to manage your request or business relationship

Opting out of marketing does not necessarily prevent us from sending essential non-marketing communications relating to an existing transaction or request.

Message frequency may vary. We do not guarantee a fixed number of messages. The number of messages you receive may depend on:

• The communications you have requested
• Active projects or enquiries
• Transactions involving Ahti
• Customer-service requirements
• Events or launches
• Your marketing preferences

We aim to keep communications proportionate and relevant.

You may withdraw consent to mobile marketing at any time. Where supported by the relevant messaging channel, you may do so by replying with an opt-out instruction such as:

STOP

You may also ask your Ahti contact to stop marketing communications or contact us using the details available on our website.

Once an opt-out request has been processed, we will stop sending the relevant marketing messages unless:

• You subsequently opt in again; or
• Another lawful basis permits or requires a particular non-marketing communication

We may retain limited information necessary to record your opt-out preference.

If you require assistance concerning a mobile communication, you may:

• Reply to the message where appropriate
• Contact your Ahti representative
• Use the contact details provided on the Ahti Interiors website

Where supported by the relevant messaging channel, a standard help instruction such as HELP may also provide further information.

You are responsible for ensuring that any mobile telephone number you provide to Ahti is:

• Accurate
• Current
• Controlled by you or provided with appropriate authority
• Suitable for receiving the relevant communications

Please notify us if your mobile number changes.

If you stop using a mobile number that you previously provided to Ahti, you should inform us promptly or opt out before relinquishing the number where reasonably possible.

We are not responsible for messages received by another person after a mobile number has been reassigned where we were not reasonably aware of the reassignment.

Ahti does not normally charge you a separate fee simply for receiving a mobile communication from us.

However, your mobile network provider may apply:

• Messaging charges
• Data charges
• Roaming charges
• International messaging charges
• Other telecommunications charges

under your own mobile service agreement. You are responsible for any charges imposed by your telecommunications provider.

Mobile communications depend on telecommunications networks and third-party infrastructure. We do not guarantee that a particular message will:

• Be delivered
• Be delivered immediately
• Arrive in a particular order
• Be available at all times
• Be free from technical interruption

Delivery may be affected by:

• Mobile coverage
• Network outages
• Device settings
• Roaming
• Telecommunications restrictions
• Spam filtering
• Provider systems
• Other circumstances outside our reasonable control

You should not rely on mobile messaging as the sole method for urgent communications.

Some communications may be generated, scheduled or delivered using automated systems. Where permitted by applicable law, automation may be used to:

• Acknowledge enquiries
• Confirm requests
• Send reminders
• Provide status updates
• Deliver requested information
• Manage marketing campaigns
• Support customer communications

The use of automated technology does not change your right to opt out of marketing where applicable.

Where permitted by applicable law and consistent with your preferences, marketing messages may relate to:

• Ahti products
• Collections
• Launches
• Catalogues
• Collaborations
• Events
• Exhibitions
• Showroom activity
• Project inspiration
• Product information
• Other professionally relevant Ahti news

Ahti operates principally on a business-to-business basis, and our mobile marketing is intended primarily for professional and business audiences.

You are not required to consent to marketing messages in order to:

• Request a catalogue
• Obtain a quotation
• Enquire about a product
• Purchase a product
• Attend a meeting
• Otherwise conduct business with Ahti

except where a particular mobile communication is necessary to provide a service you specifically request.

Mobile numbers and information relating to mobile communications may constitute personal information. We may process information such as:

• Your mobile number
• Name
• Organisation
• Communication preferences
• Message history
• Time and date of communications
• Delivery information
• Responses
• Links selected
• Information relating to the enquiry, project or transaction concerned

Personal information is processed in accordance with our Privacy Policy.

Where permitted by applicable law, mobile communications may contain links or technical identifiers that allow us to understand whether a communication has resulted in an interaction with our website or other Ahti content. This may help us understand:

• Whether links were selected
• Which information appears relevant
• Whether a communication resulted in an enquiry
• The effectiveness of our communications

Where consent is legally required for such processing, it will be obtained as required.

Ahti may use third-party service providers to facilitate mobile communications. Such providers may process information necessary to:

• Transmit messages
• Route communications
• Maintain communication records
• Protect against abuse
• Provide technical infrastructure
• Support communication management

We do not need to identify our internal technology providers in these Terms unless disclosure is required by applicable law.

Where providers process personal information on our behalf, we seek to use appropriate contractual and organisational safeguards.

Because Ahti operates internationally, information associated with mobile communications may be processed in countries other than the country in which you are located.

International processing and transfers of personal information are handled in accordance with our Privacy Policy and applicable law.

We take reasonable measures designed to protect personal information associated with mobile communications. However, mobile communications are not guaranteed to be confidential or completely secure.

You should not send:

• Passwords
• Payment-card details
• Highly sensitive personal information
• Other confidential security credentials

through ordinary mobile messaging unless specifically requested through an appropriate secure process.

Your use of mobile services is also subject to the terms and policies of your telecommunications provider. Ahti does not control mobile networks and is not responsible for:

• Network availability
• Telecommunications provider practices
• Mobile-service charges
• Network security
• Mobile-provider service interruptions

You must not use mobile communications with Ahti to:

• Send unlawful material
• Transmit malicious software
• Impersonate another person
• Harass or threaten Ahti personnel
• Interfere with our systems
• Submit deliberately fraudulent information
• Otherwise use our communication channels unlawfully

Ahti may modify, suspend or discontinue a mobile messaging service or communication channel at any time.

We are not required to maintain a particular mobile communication method indefinitely.

Where reasonably possible, important existing customer matters may be moved to another appropriate communication channel.

To the fullest extent permitted by applicable law, Ahti is not liable for indirect or consequential loss resulting solely from:

• Delayed mobile messages
• Failed delivery
• Network interruption
• Telecommunications-provider failure
• Device incompatibility
• Another technical communication failure outside our reasonable control

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded.

These limitations do not replace or modify the contractual terms applicable to products or services purchased from Ahti.

The law applicable to a particular mobile communication depends on the Ahti entity involved and the nature of the relationship.

Communications operated by AHTI INTERIORS INTERNATIONAL – FZCO are subject, where applicable, to the laws of the United Arab Emirates and Dubai.

Communications relating specifically to PT AQUAFORCE SANITAMA INDONESIA or our Indonesian operations may also be subject to applicable Indonesian law.

Nothing in these Terms overrides mandatory privacy, telecommunications or consumer protections that cannot lawfully be excluded.

Depending on applicable law, you may have rights concerning personal information associated with mobile communications, including rights to:

• Access information
• Correct information
• Request deletion where applicable
• Withdraw consent
• Object to certain processing
• Restrict certain processing
• Make a complaint to an appropriate authority

Further information is available in our Privacy Policy.

We may update these Mobile Terms of Service from time to time to reflect:

• Changes to our communications
• Changes to our business
• Changes to applicable law
• Changes to mobile communication practices
• Introduction or removal of communication features

The current version will be published with the applicable Last updated date.

Where required by law, we will provide additional notice or obtain new consent before making a material change to consent-based communications.

Questions about mobile communications, marketing preferences or these Mobile Terms of Service may be submitted using the contact information available on the Ahti Interiors website.

For an existing project, quotation or order, you may also contact the Ahti representative responsible for your relationship.